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Single Fluid Technology Limited - Privacy Policy
The following statement explains our policy regarding the personal information we collect about you.
From time to time you will be asked to submit personal information about yourself (e.g. name and email address etc) in order to receive or use services on our website. Such services include our technical forum, downloading PowerPoint presentations and site membership.
By entering your details in the fields requested, you enable Single Fluid Technology Limited to provide you with the services you select. Whenever you provide such personal information, we will treat that information in accordance with this policy. Our services are designed to give you the information that you want to receive. Single Fluid Technology Limited will act in accordance with current legislation and aim to meet current internet best practice.
Information on Visitors
During the course of a visit to sftechnology.com, the pages you see, along with something called a cookie, are downloaded to your computer. Most, if not all, websites do this, because cookies allow the website publisher to do useful things like find out whether the computer (and probably its user) has visited the site before. This is done on a repeat visit by checking to see, and finding, the cookie left there on the last visit.
What is a Cookie?
When you enter a site your computer will automatically be issued with a cookie. Cookies are text files that identify your computer to our server. Cookies in themselves do not identify the individual user, just the computer used. Many sites do this whenever a user visits their site in order to track traffic flows.
Cookies themselves only record those areas of the site that have been visited by the computer in question, and for how long. Users have the opportunity to set their computers to accept all cookies, to notify them when a cookie is issued, or not to receive cookies at any time. The last of these, of course, means that certain personalised services cannot then be provided to that user.
Use and Storage of your Personal Information
When you supply any personal information to sftechnology.com (e.g. for site membership) we have legal obligations towards you in the way we deal with that data.
Any information you provide to the Single Fluid Technology Limited will only be used within the company itself. It will never be supplied to anyone outside the company without first obtaining your consent, unless we are obliged or permitted by law to disclose it.
If you post or send offensive or inappropriate content anywhere on sftechnology.com or otherwise engage in any disruptive behaviour on sftechnology.com, the company can use whatever information that is available to it about you to stop such behaviour. This may include informing relevant third parties such as your employer, school or e-mail provider about the content and your behaviour.
We will ensure that all personal information supplied is held securely, in accordance with the Data Protection Act 1998.
Access to your Personal Information
You have the right to request a copy of the personal information Single Fluid Technology Limited holds about you and to have any inaccuracies corrected. (We charge £10 for information requests.) Please address requests to Single Fluid Technology Limited, Conference House, 152 Morrison Street, The Exchange, Edinburgh, EH3 8EB.
Orders - Terms of Payment
100% before dispatch.
Orders - Delivery Period
4-6 weeks after receipt of payment.
Orders - Refund Policy
Refunds are given at the discretion of management.
Orders - Conditions of Contract
Lauda terms and conditions of sale apply.
WorldPay Privacy Policy
When you proceed with a transaction processed by WorldPay you are confirming your acceptance of WorldPay's shopper privacy policy, a copy of which can be viewed below.
Introduction
We (WorldPay Limited) are committed to protecting your privacy as an internet user whenever you buy, or consider buying, goods or services from a supplier who uses the WorldPay payment facilities (or whenever you are making a charitable donation to an organisation which uses those facilities). Your supplier, or the charitable organisation, will generally be using our facilities in connection with payment by you using a credit or debit card (or possibly some other form of payment over the internet). We recognise our responsibility to keep confidential at all times any information about you which we acquire in connection with such a transaction, whether directly from yourself or through the supplier or charitable organisation. WorldPay Limited is owned by The Royal Bank of Scotland Group plc. We protect your personal information on the Internet to an equivalent high standard to that which you would experience through any other channels of the bank, such as bank branches, cash machines or on the telephone. Please note however that our responsibility is necessarily limited to protection by us of information which we obtain. We cannot, of course, ourselves control the use or disclosure by your supplier (or the charitable organisation) of any information which they obtain from you.
Collection of Information
To enable us to provide secure payment facilities we will typically acquire information which includes your name, your credit or debit card numbers (with the expiry date) your e-mail and billing addresses, and (where applicable) the delivery address.
Use and Disclosure of Information
We use the information which you enter onto the payment page to obtain authorisation to the transaction from the issuer of the credit or debit card and our own or the supplier's bank and to process the payment. The information may be transferred out of the European Union in certain cases for the purposes of processing transactions by us. If this does occur the data will only be transferred to environments equally secure as that provided by us in the UK.
Some details from your transaction (such as your name and email and delivery address, but never your card details) are made available to the supplier or charity through our customer management system, which allows them to keep track of what transactions have been made. (These details are available to the supplier or charity wherever they are based; if they are based outside of the European Union then those details will be available to them outside the European Union). Subject to the above, WorldPay will not disclose the information to third parties, or make any use of it, without your permission (unless we are required to do so by statute or by an authorised body in order to aid the investigation or prevention of crime).
Security
WorldPay is committed to protecting the security of your data. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use or disclosure. For example, we store the personal information you provide in computer servers with limited access that are located in controlled facilities. When we transmit sensitive information (such as a credit card number) over the internet, we protect it through the use of encryption, such as the Secure Socket Layer (SSL) protocol.
Cookies
Cookies are text files, used by your computer's browser, that store visitor session data. Cookies, by themselves, do not identify the individual user. Cookies are commonly used on the internet and do not harm your system.
We currently use cookies to collate general management data which is used to plan enhancements to our services. WorldPay never stores any personal information in cookies (on any computer that you may use) that can be used to identify you, such as your name or account numbers.
If you do not want us to use cookies you may be able to configure your browser not to accept them. Please refer to your browser's 'help' facility for further information. However, you should bear in mind that this may affect our ability to process the transactions you wish to have authorised.
For further information or advice please contact Stuart Cox of Single Fluid Technology Ltd. Tel: 0131 200 6172 or fax: 0131 200 6200 or e-mail: stuartcox@sftechnology.com
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